Prohibited goods policy
TradeCatalog lets suppliers share products and prices with their trade buyers. It must never be used to sell anything illegal. This page says what is not allowed, what is allowed with a licence, how to report something and what happens next. It is part of the terms of service.
What is not allowed
You must not list, price or sell anything that is illegal to sell or supply in your country or in your buyer’s country. That includes:
- Illegal drugs, and drug paraphernalia where it is unlawful
- Weapons, ammunition and explosives where they are unlawful to sell
- Counterfeit or pirated goods
- Stolen goods
- Protected wildlife and their products, such as anything covered by CITES
- Goods under sanctions or embargo
- Human remains
- Hazardous substances without the authorisations the law requires
- Fake documents or IDs
You also must not use TradeCatalog to run a scam or to defraud anyone.
Regulated goods
Alcohol, tobacco and nicotine products, medicines, chemicals and similar goods are fine to list when you hold every licence the law requires and you sell only to buyers who may lawfully buy them. Checking your buyers’ age and licences is your responsibility, not ours. If we ask, be ready to show us the licence you rely on.
Report something
Every supplier catalogue, product page and directory listing has a “Report this supplier” or “Report this product” link. You do not need an account. Choose a reason, tell us what is wrong, and add an email address if you would like us to follow up. You can also email support@tradecatalog.app.
If someone is in danger or a crime is happening now, contact the police first.
What we do
- A person at Happy Webs reviews each report. Nothing is hidden or suspended automatically. We also run a check on new suppliers and products that flags anything suspicious for a person to look at, and it never hides anything on its own.
- If something breaks this policy we can hide a product, or suspend the whole workspace. A hidden product disappears from everything the supplier’s buyers see. A suspended workspace shows buyers a page saying the catalogue is unavailable, leaves the supplier directory, and stops orders, the API and connected apps. The supplier’s team can still sign in and download their data.
- We email the supplier’s owner what we restricted, why, which part of this policy applies and how to appeal. The same notice shows in their workspace.
- Where the law requires it, we pass information to the authorities.
Appeals
If you are a supplier and think we got it wrong, reply to the email we sent, write to support@tradecatalog.app or open Help & support in your workspace. Tell us what we missed or send the licence or paperwork that applies. A member of the team will look again and reply. If we were wrong, we restore what we restricted and tell you.