Terms of service
Who we are
TradeCatalog is run by Happy Webs Limited (“Happy Webs”, “we”), based in Tameside, Greater Manchester, UK. These terms cover your use of tradecatalog.app. Questions: support@tradecatalog.app.
What TradeCatalog does
Suppliers put their catalog and prices online so their trade customers can search, see their own prices and send orders. Orders are requests: you, the supplier, confirm them, invoice and take payment yourself. We are not a party to any sale between you and your customers.
Your account
- You sign in with a link sent to your email. Keep your email secure.
- The workspace owner is responsible for who they invite and for everything staff do in the workspace.
- TradeCatalog is for business use. By signing up you confirm you’re acting for a business.
Your data and prices
Everything you put in stays yours. You are responsible for your products, prices and customer details being accurate and lawful to share. You can download all of it or delete your workspace at any time from Settings. See the privacy policy for how we handle personal data.
Optional customer payments
Suppliers may enable Stripe payments after accepting our customer payment terms. The supplier remains the seller and is responsible for sales, tax, delivery, refunds and disputes. Payments go to the supplier’s Stripe account. TradeCatalog deducts a 0.5% platform fee from successful payments in addition to Stripe’s fees, without adding a buyer surcharge. Order requests and payments outside TradeCatalog carry no platform fee. Existing payment agreements remain in place unless the supplier and buyer agree a change.
The fee is calculated on the full confirmed charge, including tax and delivery, and rounded once to the nearest currency minor unit, with halves rounded up. A full refund returns the platform fee; on a partial refund it is retained unless returned through Stripe. Stripe’s own fees follow the supplier’s Stripe agreement. Subscription billing is separate.
Free and Pro
- Free includes up to 100 products, including hidden and inactive items, Standard prices and whole-account discounts or markups, with no card or expiration. Pro adds customer price books, negotiated product prices, category and brand rules, bulk and scheduled price changes, price-change emails, unlimited products and API integrations. One Pro subscription covers your business workspace and its whole team, billed monthly or yearly through Stripe. Tax is added where it applies.
- Cancel any time from Settings; you keep access until the end of the paid period. We don’t refund part months, but if we charge you by mistake or end the service, we refund what you’ve paid for time you can’t use.
- If payment fails, Pro returns to Free after 14 days. Existing products, edits, prices and orders stay available, even above the Free allowance. Existing customer prices and published scheduled changes continue to apply. Creating or changing advanced pricing, adding products beyond 100 and API writes require Pro. No catalog data is automatically deleted.
- We’ll give you at least 30 days’ notice of any price change.
Your customers’ data
For the customer details you add, you are the controller and we are your processor. We only use that data to run TradeCatalog for you, keep it confidential and secure, use only the providers named in the privacy policy (telling you before we add another), help you answer your customers’ data requests, tell you without undue delay if it’s ever breached, and delete it when you delete your workspace.
Fair use
Don’t use TradeCatalog to send spam, break the law, upload malware, or try to access other suppliers’ data. Don’t list or sell anything that is illegal to sell, or regulated goods without the licenses you need: see the prohibited goods policy. We may hide products or suspend a workspace that breaks these rules. We will tell you why, and you can appeal.
Availability and liability
We work hard to keep TradeCatalog running and keep continuous backups for 90 days, but we can’t promise it will never be interrupted. We aren’t liable for lost profits or indirect losses, and our total liability to you is limited to what you paid us in the previous 12 months. Nothing in these terms limits liability that can’t be limited by law.
Changes and law
We’ll email owners about material changes to these terms at least 30 days before they apply. If we ever stop offering TradeCatalog, we’ll give at least 60 days’ notice so you can download your data. These terms are governed by the law of England and Wales.