# Contact support

> Get help with TradeCatalog and your connected assistant.

# Contact support

Email [support@tradecatalog.app](mailto:support@tradecatalog.app) for help with your account or an assistant connection. Include the workspace name, what you expected and any error message. Never send passwords, sign-in codes, API keys or private customer files.

For questions about a product, agreed price, delivery or order, contact your supplier. TradeCatalog provides the catalogue and ordering service; your supplier handles the goods.

## Connected assistants

Connect through the assistant's OAuth sign-in screen using your own TradeCatalog account. Your existing workspace role determines what you can access. Read access lets the assistant look things up; write access also allows it to prepare changes.

Consequential changes open a TradeCatalog review page. Check the workspace, customer account and proposed changes before approving. An expired or changed proposal needs a fresh review.

You can disconnect an assistant from [Connected apps](/oauth/connections). See [the privacy policy](/privacy) for how connection data is used and retained.